Privacy Policy

Your privacy matters to us. Here's how we handle your personal information with transparency and care.

Last Updated: February 15, 2025

1. Information We Collect

We collect information in several ways when you interact with LightWaveBurst's blockchain integration and consultation services. This helps us provide better service and understand how to improve our offerings.

Contact Information Business Details Technical Requirements Communication Records Website Analytics

Information You Provide Directly

When you contact us or request consultation services, we collect details like your name, email address, company information, and project requirements. We also keep records of our conversations to ensure we're meeting your needs effectively.

Technical Information

Our website automatically collects certain technical information including your IP address, browser type, device information, and how you navigate our site. This helps us understand user patterns and improve site performance.

2. How We Use Your Information

Your information serves specific purposes related to our blockchain consultation services. We're straightforward about why we need different types of data.

  • Providing consultation and technical integration services
  • Communicating about your project requirements and progress
  • Sending relevant blockchain industry insights and updates
  • Improving our service offerings based on client needs
  • Maintaining security and preventing fraud
  • Complying with legal obligations under Thai law

We don't sell your personal information to third parties. Period. Your data stays within our organization except when necessary for service delivery or legal compliance.

3. Information Sharing and Disclosure

We share information only in specific, limited circumstances. Transparency about data sharing is important for building trust.

Service Providers

Sometimes we work with trusted third-party providers for services like email delivery, website hosting, or project management tools. These partners access only the information needed for their specific services and are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by Thai law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If LightWaveBurst undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction. You'll receive advance notice of any such changes.

4. Your Privacy Rights

Under Thai personal data protection laws, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

Request a copy of the personal information we hold about you, including how we use it and who we share it with.

Correct Information

Ask us to update or correct any inaccurate or incomplete personal information in our records.

Delete Your Data

Request deletion of your personal information, subject to certain legal and business requirements.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining necessary business records.

Data Portability

Receive your personal information in a structured, machine-readable format for transfer to another service.

Object to Processing

Object to certain uses of your personal information, particularly for marketing purposes.

To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity before processing requests.

5. Data Security and Protection

Protecting your information is fundamental to our business. We implement multiple layers of security measures appropriate for the sensitivity of different data types.

Technical Safeguards

We use industry-standard encryption for data transmission and storage. Our systems include firewalls, secure servers, and regular security updates. Access to personal information is limited to authorized personnel who need it for their job functions.

Physical Security

Our offices in Nonthaburi maintain physical security measures including controlled access, security systems, and secure document storage. Digital devices are protected with encryption and access controls.

Incident Response

We monitor for potential security incidents and have procedures for responding quickly to any breaches. If a security incident affects your personal information, we'll notify you promptly along with relevant authorities as required by law.

6. Data Retention and Deletion

We keep your information only as long as necessary for legitimate business purposes or legal requirements. Different types of information have different retention periods.

Active Client Records

Maintained throughout our business relationship and for up to 3 years after project completion for support purposes.

Communication Records

Email correspondence and meeting notes kept for 2 years to ensure continuity of service and resolve any questions.

Financial Records

Billing and payment information retained for 7 years in compliance with Thai accounting and tax requirements.

Website Analytics

Anonymous usage data typically retained for 26 months to identify trends and improve user experience.

When retention periods expire, we securely delete or anonymize your information. You can request early deletion in most cases, though some information may need to be retained for legal compliance.

7. International Data Transfers

While LightWaveBurst operates primarily within Thailand, some of our service providers and technology partners may be located in other countries. When we transfer personal information internationally, we ensure appropriate protections are in place.

Transfer Safeguards

International transfers occur only with service providers that maintain adequate data protection standards. We use contractual agreements, certification programs, and other legal mechanisms to ensure your information receives consistent protection regardless of location.

Cloud Services

Some of our technology infrastructure uses cloud services that may store or process data in multiple countries. These providers meet international security standards and comply with applicable data protection regulations.

8. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our services. You have control over most of these technologies.

Essential Cookies

Some cookies are necessary for basic website functionality, security, and remembering your preferences during a session. These cannot be disabled without affecting site operation.

Analytics and Performance

We use analytics tools to understand website traffic, popular content, and user behavior patterns. This information helps us improve our site and services. You can opt out of analytics tracking through your browser settings or privacy tools.

Managing Cookies

Most browsers allow you to control cookie settings through their privacy or security options. You can block, delete, or receive notifications about cookies. Note that disabling certain cookies may limit website functionality.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email or prominent website notices. The "Last Updated" date at the top indicates when changes were made. Continued use of our services after policy updates constitutes acceptance of the changes.

Privacy Questions or Concerns?

Email: contact@lightwaveburst.com
Phone: +66 73 289 412
Address: 189/1 หมู่ 2 Ratchaphruek Rd, ตำบลบางขุนกอง
Bang Kruai District, Nonthaburi 11130, Thailand

Commitment to Privacy

At LightWaveBurst, protecting your privacy isn't just a legal obligation—it's fundamental to building the trust necessary for successful blockchain integration projects. We're committed to transparency, security, and giving you control over your personal information.